Juniper & James will exchange or refund non-sale items within 14 days of the order ship date. All goods must be unworn and in perfect condition along with the original receipt. Please include with item why it is being returned and if you would like an exchange, store credit or refund. Exchanges are subject to availability, We will issue the refund once the item has been received and processed.
Please send returns to:
Juniper + James
12042 SE Sunnyside Rd.
Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
Sale items are a final sale, no returns or exchanges allowed. Juniper and James LLC reserves the right to refuse any returned item.
If the item is delivered and it is the wrong item or it is broken/damaged please contact us ASAP and we will work with you to get the correct item or a replacement.
We can ship to virtually any address in the US.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.